IP Support - Refund Policy

Last Updated: March 15, 2026

1. General Policy

Due to the nature of digital services and immediate account activation, refunds are limited and issued only in qualifying situations.

2. Cryptocurrency Payments

All cryptocurrency payments including Bitcoin are final and non-refundable.

• No refunds can be issued
• No chargebacks are possible
• Users must verify payment details before sending payment

3. PayPal and Traditional Payments

Payments made through PayPal or similar providers may be considered for refund review in limited situations.

• How recently the payment occurred
• Whether support was contacted
• Whether the issue can be resolved
• Possible abuse of the service

4. Temporary Account Closures During Review

Accounts may be temporarily paused while billing or access issues are reviewed.

5. Trial Abuse

Users found abusing trials or creating multiple accounts may become ineligible for refunds.

6. Non-Refundable Situations

• Cryptocurrency payments
• User signup mistakes
• ISP blocking or throttling
• VPN conflicts
• Device configuration issues
• Regional restrictions
• Temporary stream changes
• Service interruptions from third-party providers
• Account termination due to Terms violations

7. Stream Availability

Channels and streams may change at any time and do not automatically qualify for refunds.

8. Support Requirement

Users must contact support and allow troubleshooting before requesting refund consideration.

9. Chargebacks

Filing a chargeback after receiving service may result in account suspension and restriction from future purchases.

10. Refund Processing

If a refund is approved it will be returned through the original payment method when possible.

11. Age Restriction

Services are intended only for individuals who are 21 years of age or older.

12. Policy Updates

This Refund Policy may change at any time without notice.

13. Contact

For billing or refund questions please contact support through the website.