IP Support - Refund Policy

Last Updated: September 11, 2026

1. General Policy — All Sales Are Final

Because IP Support provides digital services, account provisioning, subscription activation, technical access, and other services that may become available immediately after an order is completed, all sales are generally final. Purchasing a service does not create an automatic cancellation, trial, return, or refund period unless one is expressly stated in writing for the particular product or required by applicable law.

Nothing in this Policy limits a refund, cancellation, or other consumer right that cannot lawfully be waived. Where applicable law requires a different result, the legally required right will control.

2. Bitcoin and Cryptocurrency Payments — Final and Non-Refundable

Payments made using Bitcoin or any other accepted cryptocurrency are final and non-refundable. Cryptocurrency transactions are irreversible and may also involve network fees, exchange-rate changes, wallet providers, exchanges, on-ramps, off-ramps, or other third-party systems outside the control of IP Support.

• Cryptocurrency payments are not eligible for voluntary refunds.
• Users are responsible for verifying the destination address, network, amount, invoice, and other payment details before transmitting funds.
• IP Support is not responsible for funds sent to an incorrect address, wrong network, incompatible asset, or unrelated third party.
• Blockchain confirmation delays, network congestion, wallet problems, exchange delays, or third-party transaction fees do not create a right to a refund.

Once a Bitcoin-paid subscription has been properly provisioned, the purchased service term will ordinarily remain available through its stated expiration date, subject to the Terms of Service, including provisions concerning fraud, abuse, security, unauthorized activity, unlawful use, or other material violations.

3. PayPal Payments and Discretionary Refund Review

PayPal purchases are also subject to the general all-sales-final policy. However, IP Support may, at its discretion, review a PayPal transaction for a possible refund when a significant problem is identified early in the subscription and the circumstances reasonably support closing the service rather than continuing it.

Factors that may be considered include:

• How recently the subscription or renewal was activated;
• Whether the customer promptly contacted IP Support after discovering the problem;
• Whether IP Support was given a reasonable opportunity to troubleshoot or correct the issue;
• How much of the subscription term has already been used;
• Whether the account, trial system, payment process, or support process has been abused;
• Whether the problem originates with IP Support or with a device, ISP, VPN, network, third-party application, provider, or other external service; and
• Other circumstances IP Support reasonably considers relevant to the transaction.

A previous refund, courtesy refund, early-account refund, or exception does not establish a continuing policy, precedent, entitlement, or guarantee that another refund will be approved.

4. Early Problem Identification and Support Review

Customers should report significant problems as soon as reasonably possible after activation or renewal. Early reporting gives IP Support the best opportunity to determine whether the problem can be corrected and, for an eligible PayPal transaction, whether a discretionary refund should be considered.

Waiting for a substantial portion of a subscription term to pass before reporting an issue may reduce or eliminate the basis for discretionary refund consideration.

5. Support and Troubleshooting Before Refund Consideration

Except where inappropriate or prohibited by law, a customer requesting review of a PayPal payment is expected to contact IP Support through an official support channel and provide a reasonable opportunity to investigate or troubleshoot the reported issue.

Troubleshooting may involve reviewing account information, checking current credentials or subscription status, testing connectivity, confirming application or device configuration, reviewing known service conditions, or using the IP Support Player or IP Support Troubleshooting Tool when appropriate.

Failure to provide reasonably requested information or to participate in reasonable troubleshooting may prevent IP Support from determining that a discretionary refund is appropriate.

6. Temporary Suspension or Account Closure During Review

IP Support may temporarily suspend, restrict, disable, or close an account while investigating billing problems, security concerns, duplicate services, trial abuse, payment disputes, suspicious activity, or unresolved support issues. This may be done to prevent additional use, billing confusion, account changes, or further problems while the matter is reviewed.

A temporary suspension or account closure does not itself create a right to a refund. If IP Support elects to issue a discretionary PayPal refund in connection with an account closure, access to the refunded service may be terminated.

7. Trials, Promotions, and Abuse

Trials and promotional access are intended to allow legitimate evaluation of a service. Repeated trials, back-to-back trials, multiple accounts used to obtain additional trial access, false account information, circumvention of trial restrictions, or other trial abuse may result in immediate restriction or termination.

Accounts associated with fraud, trial abuse, payment abuse, circumvention, or material violations of the Terms of Service are generally not eligible for discretionary refunds.

8. Renewals, Duplicate Orders, and Customer Ordering Errors

Customers are responsible for reviewing the product, subscription term, quantity, connection or device options, payment method, and order details before completing a purchase or renewal.

Accidental purchases, failure to cancel an external recurring payment arrangement, purchasing the wrong product, purchasing more service than intended, or failing to use an activated subscription do not automatically qualify for a refund. IP Support may review a promptly reported PayPal billing mistake or duplicate transaction at its discretion.

9. Non-Refundable Circumstances

Except where required by applicable law, refunds will generally not be issued for circumstances including:

• Bitcoin or other cryptocurrency payments;
• Change of mind after purchase or activation;
• Failure to use an activated subscription;
• User signup, ordering, credential-entry, or configuration mistakes;
• Failure to read product descriptions, requirements, notices, announcements, or instructions;
• Unsupported, outdated, modified, or improperly configured devices or applications;
• ISP blocking, filtering, throttling, routing, DNS, firewall, or network problems;
• VPN problems or limitations caused by a third-party VPN service;
• Regional, geographic, network, or provider restrictions outside IP Support's control;
• Temporary maintenance, interruptions, outages, or degraded performance;
• Changes in individual channels, streams, feeds, categories, VOD titles, resolutions, bitrates, or content availability;
• Problems originating with third-party applications, device platforms, payment providers, networks, infrastructure, or service providers;
• Failure to maintain compatible internet service, hardware, applications, or network conditions; or
• Account suspension or termination resulting from fraud, abuse, security concerns, unauthorized activity, or violation of the Terms of Service.

10. Stream, Channel, and Content Availability

Streaming environments are dynamic. Specific channels, streams, feeds, categories, VOD titles, programs, sources, resolutions, bitrates, schedules, or other content may be added, changed, interrupted, moved, replaced, or removed. No particular channel, title, feed, or content item is guaranteed to remain available for the entire subscription term.

A change affecting an individual stream, channel, title, category, or other content item does not automatically make the entire subscription defective and does not automatically qualify the purchase for a refund.

11. ISP, VPN, Device, and Third-Party Problems

IP Support cannot control a customer's internet service provider, mobile carrier, router, firewall, DNS provider, VPN provider, device manufacturer, operating system, application developer, app store, payment processor, or other third-party service.

Problems caused by or substantially attributable to those systems generally do not create a right to a refund. IP Support may nevertheless attempt reasonable troubleshooting or recommend alternative configurations where appropriate.

12. Credentials, Account Changes, and Customer Responsibility

Customers are responsible for using the current credentials and service information associated with their active subscription. Credentials or account information may change when moving from a trial to a paid subscription, when a subscription is replaced, or when account maintenance requires updated access information.

Customers should review current account information and the latest applicable service email or client-area information before concluding that a service is unavailable. Failure to use updated credentials does not automatically qualify for a refund.

13. Chargebacks, PayPal Disputes, and Unauthorized Payment Claims

Customers should contact IP Support first when a billing or service problem can reasonably be addressed through support. Submitting a chargeback, PayPal dispute, unauthorized-payment claim, or similar payment reversal may cause the associated account and services to be immediately restricted or suspended while the matter is investigated.

IP Support may provide the payment processor with relevant records concerning the transaction, account activation, service history, support communications, login or technical records, acceptance of applicable policies, and other information reasonably necessary to respond to the dispute.

Nothing in this section prevents a customer from exercising a legitimate right provided by a payment processor or applicable law. However, knowingly false, fraudulent, or abusive payment claims may result in permanent account closure and restriction of future purchases.

14. Approved PayPal Refunds and Service Termination

If IP Support approves a PayPal refund, the refund will ordinarily be returned through the original payment method or transaction where reasonably possible. IP Support may close or terminate the refunded subscription at or before the time the refund is processed.

Refund-processing time after approval is controlled in part by PayPal, financial institutions, and other payment systems and may therefore be outside IP Support's control.

15. Partial Refunds, Credits, and Courtesy Adjustments

Unless required by applicable law, IP Support is not obligated to provide prorated refunds, partial refunds, service credits, extensions, replacements, or courtesy adjustments. If IP Support voluntarily provides any such remedy, it is a case-specific accommodation and does not create an obligation to provide the same remedy in another situation.

16. Account Termination for Terms Violations

Suspension or termination resulting from fraud, trial abuse, payment abuse, attacks on infrastructure, credential misuse, unauthorized activity, security risks, unlawful use, or other material violations of the Terms of Service does not ordinarily entitle the customer to a refund.

Cryptocurrency remains non-refundable. Any PayPal exception following termination remains subject to IP Support's discretion except to the extent applicable law requires otherwise.

17. Third-Party Fees and Exchange-Rate Differences

IP Support is not responsible for fees imposed by banks, PayPal, cryptocurrency networks, wallets, exchanges, on-ramps, off-ramps, card issuers, currency-conversion services, VPN providers, ISPs, or other third parties. Any approved refund does not necessarily include third-party fees or exchange-rate differences that IP Support did not receive, except where applicable law requires otherwise.

18. Age Requirement

Services are intended only for individuals who are twenty-one (21) years of age or older. Use of the Service is also subject to the age and eligibility provisions contained in the Terms of Service.

19. Relationship to the Terms of Service

This Refund Policy forms part of the policies governing purchases and use of IP Support services and should be read together with the Terms of Service and Privacy Policy. If a provision of this Refund Policy conflicts with a non-waivable right under applicable law, the legally required provision will control to the extent of that conflict.

20. Policy Changes

IP Support may update this Refund Policy as services, payment methods, technology, business practices, or applicable requirements change. The “Last Updated” date identifies the current published version. Changes do not eliminate rights that applicable law does not permit to be waived or retroactively alter a completed transaction where prohibited by law.

21. Contact and Refund Review Requests

For billing questions or to request review of an eligible PayPal transaction, contact IP Support through the website's official support channels. Include enough information to identify the account, invoice, transaction, service involved, and the problem being reported. Do not send private cryptocurrency keys, wallet seed phrases, banking passwords, or complete payment-card credentials.