IP Support - Privacy Policy

Last Updated: March 15, 2026

This Privacy Policy explains how this website and its associated services (“Service”) collect, use, store, and protect information provided by users.

1. Information We Collect

We may collect information you provide directly, including:

• Name and username;
• Email address;
• Billing details;
• Support ticket messages;
• Account preferences; and
• Other information submitted through forms or account registration.

2. Automatically Collected Information

We may automatically collect limited technical information, including:

• IP address;
• Device or browser type;
• Login activity;
• General usage information; and
• Diagnostic or security-related logs.

3. How We Use Information

We may use collected information to:

• Create and manage user accounts;
• Process billing and payments;
• Provide access to services;
• Respond to support requests;
• Detect fraud, abuse, or trial exploitation;
• Maintain platform security; and
• Improve service reliability and user experience.

4. Billing and Payment Processing

Payments may be processed through third-party payment providers, including PayPal and cryptocurrency methods. We do not control the privacy practices of third-party payment providers.

5. Use of IP Addresses and Security Logs

IP addresses and activity logs may be used for account protection, security monitoring, fraud prevention, abuse detection, and troubleshooting.

6. Support Communications

If you contact support, we may retain your messages, ticket history, attachments, and related account details to assist with troubleshooting and support.

7. Cookies and Similar Technologies

The website may use cookies or similar technologies to maintain sessions, remember preferences, improve usability, and support secure login functionality.

8. Information Sharing

We do not sell personal information. Information may be shared only when necessary to:

• Process payments through third-party processors;
• Operate or secure the platform;
• Comply with legal obligations; or
• Protect systems and users.

9. Third-Party Services

The Service may rely on third-party software, infrastructure, analytics, payment services, or delivery technologies.

10. Data Retention

Account information, billing records, support history, and technical logs may be retained for legitimate operational or legal purposes.

11. Data Security

Reasonable steps are taken to protect information from unauthorized access or misuse. However, no system can be guaranteed completely secure.

12. Account Closure and Data

If an account is terminated or closed, certain information may still be retained for billing records, fraud prevention, abuse investigations, or compliance purposes.

13. Age Restriction

This Service is intended only for individuals who are 21 years of age or older.

14. International Access

Users are responsible for complying with their local laws when accessing the Service.

15. Changes to This Policy

This Privacy Policy may be updated periodically without prior notice.

16. Contact

For privacy-related questions, please contact us through the website’s support channels.