IP Support - Privacy Policy

Last Updated: October 8, 2026

This Privacy Policy explains how IP Support and this website, client area, support systems, IP Support Player, IP Support Troubleshooting Tool, live chat, billing functions, and associated services (collectively, the “Service”) may collect, use, disclose, retain, and protect information relating to users.

1. Scope of This Privacy Policy

This Policy applies to information processed through the Service, including account registration, the client area, orders and billing, support tickets, live chat, website forms, troubleshooting and diagnostic tools, the IP Support Player, security systems, and other features operated by or on behalf of IP Support.

Third-party websites, applications, payment processors, VPN providers, streaming applications, financial services, wallets, exchanges, networks, or other services that users choose to access are governed by their own privacy policies and practices.

2. Information We Collect

Depending on how you use the Service, information we collect or receive may include:

• Name, username, email address, contact information, and account identifiers;
• Account preferences, service selections, order history, subscription status, and expiration information;
• Billing and transaction-related information;
• Support tickets, live chat messages, emails, attachments, troubleshooting information, and other communications;
• Information voluntarily entered into forms, diagnostic tools, or troubleshooting features;
• Device, application, browser, operating-system, and network information;
• IP address, timestamps, login activity, session information, and security events;
• Technical logs, error messages, diagnostic results, and service interaction data; and
• Other information that you voluntarily provide while using the Service.

3. IP Support Player and Troubleshooting Tool

When you use the IP Support Player, IP Support Troubleshooting Tool, or related diagnostic features, the Service may process technical information that you provide or that is generated during the troubleshooting session. This may include service identifiers, connection information, application or device details, error information, playback or compatibility results, network information, and other data reasonably necessary to test, diagnose, secure, or provide the requested feature.

Users should provide only information reasonably necessary for the requested troubleshooting purpose. Information entered into these tools may be processed by systems used to operate, secure, diagnose, or support the Service.

4. Live Chat, Support Tickets, and Communications

When you communicate with IP Support through live chat, support tickets, email, website messaging, telephone support, or similar channels, we may collect and retain the content of those communications together with relevant account, technical, and transaction information.

Tawk.to Live Chat: IP Support uses Tawk.to to provide live-chat functionality. When you initiate or interact with live chat, information you submit through the chat, together with certain technical, device, session, and network information associated with the interaction, may be transmitted to and processed through Tawk.to systems in order to provide and support the live-chat service. Tawk.to is a third-party service provider and maintains its own privacy and data-processing practices.

Communications may be reviewed by authorized support personnel and, where enabled, may be processed by automated or AI-assisted systems to help categorize requests, retrieve support information, troubleshoot issues, improve responses, detect abuse, or assist support operations.

Do not submit highly sensitive personal information through Tawk.to live chat or other support systems unless it is reasonably necessary and appropriate to resolve your request. In particular, users should not provide private cryptocurrency keys, wallet seed phrases, complete payment-card credentials, banking passwords, or similar authentication secrets through live chat.

5. Automatically Collected Technical Information

The Service may automatically collect technical and usage information such as:

• IP address and approximate network or regional information derived from it;
• Browser, device type, operating system, and application information;
• Login dates, session activity, authentication events, and account-access history;
• Pages, tools, or features accessed;
• Diagnostic, performance, security, and error logs;
• Referring or destination information where technically available; and
• Information used to identify suspicious activity, repeated trials, automated activity, or attempts to circumvent restrictions.

6. How We Use Information

Information may be used as reasonably necessary to:

• Create, authenticate, administer, and secure user accounts;
• Provide, activate, maintain, troubleshoot, and improve services;
• Process orders, payments, renewals, refunds, and account closures;
• Respond to support tickets, live chats, and other communications;
• Operate the IP Support Player and troubleshooting or diagnostic features;
• Detect fraud, trial abuse, account misuse, unauthorized access, security threats, or violations of the Terms of Service;
• Maintain logs, backups, system integrity, and operational continuity;
• Comply with applicable legal, tax, accounting, regulatory, or lawful process requirements;
• Establish, exercise, or defend legal claims and enforce agreements; and
• Develop and improve the functionality, reliability, safety, and user experience of the Service.

7. Legal Bases and Processing Purposes

Where applicable privacy law requires a legal basis for processing, information may be processed because it is necessary to provide a requested service or perform a contract, comply with legal obligations, protect legitimate interests such as security and fraud prevention, protect users or systems, or because consent has been provided where consent is required.

The particular legal basis may depend on the user's location, the information involved, and the purpose for which it is processed.

8. Billing, PayPal, Cryptocurrency, and Payment Information

Payments may be handled through third-party payment processors or cryptocurrency networks. IP Support may receive transaction identifiers, payment status, payer information made available by the processor, invoice information, and other records needed for billing, reconciliation, fraud prevention, refunds where applicable, and account administration.

Third-party payment processors, financial institutions, cryptocurrency networks, wallets, exchanges, and related services operate under their own privacy practices. IP Support does not control those independent services.

Users should not send complete payment-card credentials, private cryptocurrency keys, wallet seed phrases, banking passwords, or similar authentication secrets through support tickets or live chat.

9. Cookies, Sessions, and Similar Technologies

The website may use cookies, session identifiers, local storage, or similar technologies necessary to authenticate users, maintain secure sessions, remember preferences, protect forms, prevent abuse, and operate website functionality.

Additional technologies may be used for analytics, performance, or other purposes where configured. Where applicable law requires consent or a choice for non-essential technologies, appropriate controls should be presented before those technologies are used.

On selected IP Support public entry pages, the Kingz Court gateway displays Access Terms and a link to this Privacy Policy. When a visitor selects AGREE & ENTER, the gateway sets a signed browser pass lasting up to 24 hours from issuance; it may be refreshed on a later qualifying visit. The gateway also records the site and route, terms version and document fingerprint, privacy-policy URL, UTC acceptance time, a one-way random token identifier, and whether the visitor confirmed being 21 or older. This checkbox is a visitor statement; it does not independently verify age. The acceptance receipt itself does not contain a name, birthdate, or identity document. Receipts expire after 365 days and are removed by daily maintenance; copies in normal backups may remain until those backups are replaced.

Blocking necessary cookies or storage may prevent account login or cause parts of the Service to function incorrectly.

10. How Information May Be Disclosed

IP Support does not sell personal information for money. Information may be disclosed when reasonably necessary to:

• Service providers and infrastructure vendors that help host, secure, maintain, communicate, or operate the Service;
• Payment processors and financial-service providers involved in requested transactions;
• Support, security, technical, professional, or administrative providers acting for legitimate operational purposes;
• Comply with applicable law, court orders, subpoenas, or other valid legal process;
• Investigate fraud, abuse, security incidents, threats, or violations of the Terms of Service;
• Protect the rights, safety, property, infrastructure, users, or operations of IP Support or others; or
• Support a business reorganization, transfer, merger, sale, or similar transaction, subject to applicable law.

If the Service ever engages in activity that applicable law defines as a “sale,” “sharing,” or use of personal information for targeted or cross-context behavioral advertising, legally required notices and opt-out mechanisms will be provided.

11. Third-Party Services and External Links

The Service may link to, integrate with, or provide information about third-party services. A link or integration does not mean that IP Support controls that third party's collection, use, retention, or security of information.

Third-party services used in connection with the Service may include Tawk.to for live-chat and customer-support communications, payment processors, hosting or infrastructure providers, and other technology providers used to operate or support the Service.

Users should review the privacy terms of any third-party application, payment provider, VPN provider, wallet, exchange, on-ramp, off-ramp, device platform, or other service before providing information to it.

12. Data Retention

Information is retained for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, security, fraud-prevention, billing, tax, accounting, dispute-resolution, backup, enforcement, and legal-compliance purposes.

Retention periods may differ by category. Closing an account does not necessarily result in immediate deletion of all records. For example, transaction records, security logs, support history, abuse-prevention records, and legally required records may need to be retained after account closure.

Backup copies may remain for a limited period until overwritten or deleted through normal backup cycles.

13. Data Security

IP Support uses reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, alteration, disclosure, misuse, or destruction. Measures may include access controls, authentication, logging, system monitoring, updates, backups, network protections, and other safeguards appropriate to the Service.

No website, transmission method, network, or storage system can be guaranteed completely secure. Users are responsible for protecting their passwords, service credentials, devices, email accounts, and other authentication methods.

14. Privacy Rights and Requests

Depending on where you live, applicable law may provide rights concerning your personal information. These rights can vary and may include the right to request access, correction, deletion, portability, restriction of certain processing, or information about categories of information collected and disclosed.

Some jurisdictions may also provide rights to opt out of certain forms of sale, sharing, targeted advertising, profiling, or automated processing, and may provide a right to appeal certain privacy-request decisions.

Requests may be submitted through the website's official support channels. IP Support may need to verify your identity or authority before completing a request. Certain information may be retained or a request may be limited or denied where permitted or required by law, including for security, fraud prevention, billing, legal obligations, or establishment or defense of legal claims.

IP Support will not unlawfully discriminate against a user for exercising an applicable privacy right.

15. Authorized Agents and Verification

Where applicable law permits an authorized agent to submit a privacy request for another person, IP Support may require reasonable proof of the agent's authority and may separately verify the identity of the person whose information is involved.

16. Sensitive Information and Credentials

Users should avoid providing government identification numbers, medical information, biometric identifiers, private keys, seed phrases, complete financial-account credentials, or other highly sensitive information unless specifically requested through an appropriate secure process and reasonably necessary for a legitimate purpose.

Passwords and service credentials provided for troubleshooting should be limited to what is reasonably necessary. Users are encouraged to change credentials when appropriate after troubleshooting, particularly if credentials were intentionally shared with support for a specific diagnostic purpose.

17. Automated and AI-Assisted Systems

The Service may use automated systems, including AI-assisted support or troubleshooting features, to process user questions, technical information, account context, or support communications for purposes such as providing responses, routing requests, diagnosing problems, detecting abuse, and improving support operations.

Automated systems may make mistakes and should not be relied upon for legal, financial, medical, or other high-impact decisions. Where required by applicable law, additional disclosures, choices, or human review will be provided for covered automated processing.

18. International Users and Cross-Border Processing

The Service may be accessed from different states, territories, and countries. Information may be processed or stored in jurisdictions other than the jurisdiction where a user resides, including where IP Support or its service providers maintain systems.

Privacy rights and requirements differ by jurisdiction. Where applicable law imposes specific requirements for international transfers or processing, IP Support will use legally recognized measures as required for the processing at issue.

19. U.S. State Privacy Laws

Residents of certain U.S. states may have additional privacy rights under state law. Depending on the law and whether it applies to IP Support, these may include rights to know or access personal data, correct inaccuracies, request deletion, obtain a portable copy, opt out of certain data uses, and appeal a denied request.

Because privacy laws continue to change and differ among states, IP Support applies legally required rights and procedures based on the law applicable to the particular request rather than representing that every state-law provision applies to every user.

20. California Privacy Disclosures

If California privacy law applies to IP Support and to a particular user or processing activity, California residents may have rights regarding categories and specific pieces of personal information, correction, deletion, and information about collection, use, disclosure, sale, or sharing, together with applicable opt-out and non-discrimination rights.

IP Support does not presently state that it sells personal information for monetary consideration. If practices change in a way that triggers additional California notice or opt-out requirements, this Policy and applicable user controls will be updated.

21. Children and 21+ Age Requirement

The Service is intended exclusively for individuals who are twenty-one (21) years of age or older. IP Support does not knowingly authorize individuals under 21 to create accounts or use the Service.

If IP Support learns that an account is being used by a person under 21, the account may be suspended or terminated and associated information may be handled in accordance with applicable law, security requirements, and record-retention obligations.

22. Account Closure, Deletion, and Continuing Records

Closing or terminating an account may stop future account use but does not automatically erase all information associated with the account. IP Support may retain information where reasonably necessary for payment records, refunds, fraud prevention, trial-abuse prevention, security, support history, disputes, enforcement of agreements, backups, or legal compliance.

23. Security Incidents and Breach Response

If IP Support becomes aware of a security incident involving personal information, it may investigate, contain, remediate, document, and provide notifications to affected individuals or authorities when required by applicable law.

Users should promptly contact support if they believe their IP Support account or credentials have been compromised.

24. Do Not Track and Browser Privacy Signals

Browser “Do Not Track” signals are not interpreted uniformly across the internet. Where applicable law requires recognition of a legally valid universal opt-out or preference signal for a covered processing activity, IP Support will honor such signals to the extent required and technically applicable.

25. Changes to This Privacy Policy

IP Support may update this Privacy Policy as technology, services, business practices, or privacy laws change. The “Last Updated” date will identify the current version. Material notices or additional consent will be provided when required by applicable law.

Continued use of the Service after an update does not waive privacy rights or consent requirements that cannot legally be waived.

26. Contact and Privacy Requests

For privacy questions, requests concerning personal information, or security concerns, contact IP Support through the website's official support channels. When submitting a privacy request, provide enough information for IP Support to identify the account or records involved and to reasonably verify the request.