Viewing articles tagged 'Troubleshooting'

 General Troubleshooting

When experiencing issues watching content or having audio or video problems, please start by...

 How many devices can be used at once?

Users can watch up to 5 streams (TV, Phone, Laptop, Computer, etc.) on one (1) network at a time...

 How to Run a Speed Test StartUp Show/Apollo Group TV App

This guide is for StartUp Show/Apollo Group TV app.  As you open StartUp Show/Apollo Group TV...

 How to Use Hotspot to Fix Login Issues

A lot of people already use their phone hotspot for laptops, tablets, or when Wi-Fi goes...

 IPs Exceeded Limit Code 429

This message is usually due to switching channels too quickly making the system think you're...

 Live Tech Support

Secure Live Support Access This page provides a direct, secure connection to our support team...

 Live TV & VOD Buffers or Freezes

Sometimes you may experience buffering due to insufficient bandwidth, and sometimes a bug in the...

 TiviMate Audio Out of Sync? (Fix Guide)

If you’re noticing that voices don’t match lip movement (audio/video out of sync) while using...

 TiviMate Audio Out of Sync? (Fix Guide)

If you’re noticing that voices don’t match lip movement (audio/video out of sync) while using...

 TiviMate Audio Out of Sync? (Fix Guide)

If you’re noticing that voices don’t match lip movement (audio/video out of sync) while using...

 TiviMate Master Guide (NexTV + BrightVision)

Welcome to the Ultimate TiviMate Guide TiviMate is the recommended player for both NexTV and...

 TiviMate Master Guide for BrightVision

Welcome to the BrightVision TiviMate Guide TiviMate is the recommended player for BrightVision...

 TiviMate Regional Buffering Issue (Optimization Guide)

If you’re using TiviMate with NexTV and experiencing intermittent buffering — especially during...

 Use Hotspot to Fix NexTV Login Issues

A lot of people already use their phone hotspot for laptops, tablets, or when Wi-Fi goes...

 Using a VPN to Fix Buffering, Freezing, or Login Issue

If you experience buffering, freezing, or channels not loading, using a VPN is the primary...

 VOD Buffering at the Same Spot? Quick Playback Workaround

Some users may notice that VOD (TV Shows or Movies) in TiviMate pause or appear to buffer at the...

 VPN Setup Guide (Private Internet Access)

NexTV VPN Setup Guide (Private Internet Access) This guide explains how to install and set up...

 VPN Setup Guide (Private Internet Access)

NexTV VPN Setup Guide (Private Internet Access) This guide explains how to install and set up...

 Wi-Fi Ain’t Your Internet: The Real Fix for Slow Speeds

Let’s clear something up right now… Wi-Fi is NOT your internet. That right there is where most...