Important - Paying a Bitcoin Invoice Safely

Start Here: Paying a Bitcoin Invoice Safely

A simple guide to choosing a payment method and avoiding irreversible mistakes.

This is the best place to begin if you are new to Bitcoin payments. You are not sending money to a person, email address, $Cashtag, or PayPal username. You are sending Bitcoin (BTC) to the address generated on your IP Support invoice.

Before you send Bitcoin
Use only Bitcoin (BTC) on the Bitcoin network. Do not select Bitcoin Cash (BCH), Lightning, or another coin/network unless the live invoice explicitly offers it. Open the current unpaid invoice from your Client Area; never use an address or amount from an email, old invoice, screenshot, or this guide. Bitcoin payments cannot be reversed.

Choose the Easiest Method for You

Your situation Suggested guide
Bitcoin is already in a compatible wallet Open in Wallet — fastest and least typing
Eligible U.S. Cash App user Cash App
Coinbase account with Bitcoin ready to send Coinbase
Canadian user Shakepay
Uphold user Uphold
Eligible U.S. PayPal crypto user PayPal Crypto — backup method, not time-sensitive
Cash only Bitcoin ATM — usually the highest fees
New to a wallet or exchange?
Create and verify the account before ordering when possible. Identity checks, funding holds, purchase limits, and withdrawal availability are controlled by the wallet provider and can delay a first payment.

1. Open the Current Unpaid Invoice

  1. Open My Invoices while signed in.
  2. Select the correct unpaid invoice and choose Pay Now.
  3. Keep that live payment page open. Use its current BTC amount and Bitcoin address or QR code.
If the rate timer changes or expires
Refresh or reopen the invoice before sending and use the amount currently displayed. Do not rely on a saved screenshot.

2. Send From Your Chosen App

  1. Choose Send, Withdraw, or Transfer in your Bitcoin app.
  2. Select Bitcoin (BTC) and the regular Bitcoin network.
  3. Scan the QR code on your live invoice or copy and paste its Bitcoin address.
  4. Enter the exact BTC amount shown on the live invoice.
  5. Compare the first and last several characters of the destination address, review the recipient amount and fee, then confirm.
Make sure the invoice receives the exact BTC amount
Review the final screen carefully. If the app lists its network fee separately, the fee is added to your total. If the app deducts a fee from the amount entered, adjust the total so the recipient receives the exact BTC amount shown on the invoice. Do not intentionally round, underpay, or overpay.

After You Send

  • Return to the invoice page. It may first show the payment as detected or pending while the Bitcoin network confirms it.
  • Keep the wallet receipt or transaction ID (TXID). Confirmation time varies with network traffic and the fee selected by the wallet.
  • Do not send a second payment just because the invoice has not updated immediately.
  • If the wallet shows a completed on-chain transaction but the invoice does not update after network confirmation, open a support ticket. Include the invoice number, BTC amount, time sent, wallet/app name, and TXID. Never include your password or recovery phrase.
Need help before sending?
If anything on the final screen does not match the invoice, stop and contact IP Support. It is much easier to verify a payment before it is sent.

Official Help
  • Payment, Bitcoin, invoice, Wallet, Coinbase, Uphold, PayPal, Shakepay, ATM, Cash App
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