How many devices can be used at once?

APOLLO GROUP TV

How Many Devices Can Be Used at Once?

Your Apollo subscription allows up to 5 active streams at the same time. You can install compatible apps on more than five devices; the limit applies to simultaneous streaming.

There is also a network limit. Stay within both the stream allowance and the number of internet connections allowed below.

Your Streaming Allowance

Region Total streams Networks at once
USA, Canada & Mexico Up to 5 Up to 2
Other countries Up to 5 1

Five streams total across the account. The two-network allowance does not provide five streams on each network. It also does not allow a third simultaneous network.

Simple Examples

At home: Three TVs and two phones streaming through the same home internet connection use 5 streams on 1 network.

USA, Canada, or Mexico: Four streams at home plus one family member watching on mobile data use 5 streams across 2 networks. This fits the allowance.

Outside those three countries: Stop all home streams before watching through a different connection at work or on the go. Streaming at home and on mobile data simultaneously would use two networks.

You are not permanently tied to one home IP address. You can change locations, but the simultaneous network and stream limits still apply.

What Counts as a Stream?

  • One playing channel, movie, or episode: one stream.
  • Multi-view: each playing channel counts separately. Four channels in TiviMate multi-view use four streams, even on one television.
  • Recordings and live previews: these can open additional streams. Include them when checking what is running.
  • Browser players: include browser playback in your count, including a playback test in the IP Support tool.
  • An installed app: installing the app or saving your login does not itself count as a stream.

Stop playback when you finish. Turning off the TV screen or returning to the device home screen may leave a streaming app running.

Wi-Fi, Mobile Data, and VPNs

Devices using the same home internet connection normally share a public IP address. Home Wi-Fi and a wired Ethernet connection through the same router are normally part of the same network.

A phone using mobile data has a different connection from the home Wi-Fi. A VPN can also change the public IP address seen by Apollo. Separate VPN connections may appear as different networks even when the devices are in the same house.

A VPN does not increase your allowance. If you receive a network-limit message, tell IP Support which devices use a VPN and which use the normal home connection. Keep the connection stable while testing.

Adding or Replacing a Device

Install the supported app on your new device and sign in with your current Apollo service details. You do not need to remove another installation simply because you have already installed the app on five devices.

You also do not need to contact support just to install an app on another device. Stop an existing stream first if all five connections are already in use.

Open Apollo Setup Guides

Using someone else’s device temporarily? Stop playback and sign out when finished. Remove the saved Apollo account or playlist and turn off any remember-login option available in that app.

Seeing “Device Limit Reached” or “Too Many Connections”?

  1. Stop the other streams using your Apollo subscription. Check TVs, phones, browser players, recordings, and multi-view screens.
  2. Close the affected app and allow a short pause for previous sessions to end.
  3. Reopen the app on one device and test one channel.
  4. Avoid rapid channel changes while testing. Previous and new playback sessions can briefly overlap.
  5. If the message continues, contact IP Support with the error and your test results.

Simply scrolling a guide without playback is different from starting channels or live previews. There is no guaranteed session-reset countdown. Reinstalling the app does not increase your connection allowance.

Lost Device or Unwanted Account Use?

Contact IP Support promptly so we can help secure your Apollo service login and review unwanted access. You can also change your IP Support account password.

Do not assume a website password change immediately ends every active stream. Ask support to confirm the service-password and session-reset steps for your account.

If your Apollo service password changes, update it on the devices you keep using. In Startup Show or another M3U player, update the saved M3U link to contain the current service details.

Need More Than Five Streams?

More than five simultaneous streams require an additional Apollo account using a different email address. Contact IP Support for help arranging the additional account. Each account has its own stream and network limits.

Using fewer than five connections does not reduce the subscription price. You do not need another account just to install the app on additional devices.

Use the IP Support Tool for a Clear Comparison

  1. Open the tool in the browser where you are signed in to your IP Support account and select your Apollo service.
  2. Review the available status information first. If visitor mode appears, sign in to the Client Area in the same browser and reopen the tool.
  3. For a playback comparison, stop the TV and other app streams before starting the browser video. Stop browser playback afterward.
  4. Send the result in your support ticket. Include the exact error, device/app, time of the test, number of active streams, networks in use, and whether a VPN was connected.

The tool helps compare playback and service status. It does not automatically clear a connection-limit error or provide a confirmed list of every active device.

Keep error messages visible in screenshots, but hide passwords, full M3U URLs, and login QR codes.

Open the IP Support Troubleshooting Tool
 
Send Results to IP Support
Applies to Apollo Group TV. Updated: September 2026.
  • Troubleshooting, Apollo Group TV, Setup
  • 1 Users Found This Useful
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