NexTV Connection, Buffering & DataSourceException Help This notice applies if NexTV (Panel 2) suddenly will not connect, channels will not load, playback freezes or buffers, or your app displays a DataSourceException / datasource exception error. These reports have not affected every NexTV customer and do not ... Read More »
Fire TV / Firestick Users: Trouble Installing Downloader or Other Apps? Important information for Fire TV users who encounter problems while installing apps. Some Fire TV and Firestick users may encounter problems while setting up apps that require installation outside of Amazon's Appstore. You may notice that Downloader is ... Read More »
Troubleshooting Tool Available The IP Support Player Troubleshooting Tool is available to help customers and visitors get a clearer starting point when checking service status, setup direction, short playback testing, guide status, and support options. Whether you are setting up Apollo Group TV, BrightVision, or NexTV, this tool gives you ... Read More »
We have received reports that some T-Mobile Home Internet users may experience IPTV/streaming services suddenly failing to connect, even though their internet connection is otherwise working normally. One possible cause is T-Mobile's Advanced Cyber Security / Safe Browsing filtering, which may block or interfere with certain IPTV/streaming ... Read More »
