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IP Support • New App Release
New TiviMate with VPN Released
A new VPN-included version of TiviMate is now available for BrightVision and NexTV, along with a complete update to the IP Support Knowledge Base.
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One TiviMate App for BrightVision and NexTV
The updated TiviMate application continues to support both services and now gives customers the option to use a version with VPN included.
The VPN-included version is recommended for supported customers who do not already use a separate VPN with their current television setup.
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Already use TiviMate with your own VPN?
You do not need to change anything. If your current TiviMate application, BrightVision or NexTV playlist, and preferred VPN already work correctly, continue using your existing setup.
The new version is an additional option—not a required replacement.
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Want to move to the VPN-included version?
Sign in and use the new client guide before changing your current installation. The protected guide contains the complete migration, installation, and setup information for eligible BrightVision and NexTV customers.
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Client information remains protected
This public announcement does not display download information, installation access details, or service setup instructions. Signed-in clients can open the protected guide for the information that applies to their service.
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The IP Support Knowledge Base Has Been Rebuilt for 2026
While preparing this release, we completed a full refresh of the customer knowledge base. The articles have been reorganized, rewritten, and brought up to current standards so customers can find the correct information faster and follow it with less confusion.
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Setup Guides
Updated device-specific and service-specific instructions help signed-in clients find the correct setup path without sorting through information that does not apply to them.
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Troubleshooting
Clearer help for installation, login, connection, buffering, VPN, and playback concerns, with more direct paths to the appropriate solution.
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Making Payments
Updated payment guidance explains available payment options and walks customers through the steps needed to complete a purchase or renewal.
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Fire TV or Fire Stick installation trouble?
If your Fire TV or Fire Stick setup is not proceeding normally, open the Troubleshooting section after signing in. The updated client guides will help you identify the problem and continue with the appropriate solution.
The same troubleshooting access is also available near the bottom of the IP Support website.
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Start with the Knowledge Base
Whether you are setting up a new device, changing an application, solving a playback problem, or completing a payment, the updated knowledge base is the best place to begin.
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IP Support • Current setup, troubleshooting, and payment guidance in one place
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Tuesday, September 15, 2026
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